Assistant Director, Internal Communications - Service Line Lead (14-month contract)

Assistant Director, Internal Communications - Service Line Lead (14-month contract)

Location: Toronto

Other locations: Primary Location Only

Salary: Competitive

Date: May 21, 2026

Job description

Requisition ID: 1712410

At EY, were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

The Internal Communications, Service Line Lead sits within the Communications & Engagement pillar of EY Canadas Brand, Marketing and Communications (BMC) team.

In this role, youll lead a team of communications professionals to support high quality communications across our Service Lines: Assurance, Consulting, EY-Parthenon and Tax. You will shape strategic storytelling that connects people to growth ambitions and enable client impact.

Were looking for a proactive, dynamic leader with experience of managing senior stakeholder relationships. This is a role best suited to a strategic communicator who thrives on solving complex problems, working at pace, and using innovation — including AI — to elevate impact. Heres how to know if this opportunity might be for you.

Reporting to the Associate Director, Internal Communications Leader, you will lead internal communications strategy and execution across Service Lines, acting as a trusted advisor to senior leaders and a connective force across the firm.

You will be expected to anticipate needs, shape solutions, bring fresh thinking — not simply respond to requests — and inspire a team of team of communications professionals

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

Act as the primary internal communications advisor for Service Lines building strong relationships with senior leaders and their teams

Proactively identify communication opportunities aligned to Service Line strategy, transformation initiatives and performance priorities

Translate complex, technical subject matter into clear, compelling and actionable internal communications

Design and deliver integrated communications across channels including leader messages, webcasts, intranet, video, presentations and campaigns

Partner with other stakeholders to ensure messaging is aligned, timely and effective

Measure effectiveness and continuously improve approach based on data and feedback

Form meaningful relationships across the Communications & Engagement pillar and Brand, Marketing and Communications team overall to deliver impact

What were looking for

A proactive, solutions‑driven communicator who brings ideas and recommendations — not just execution

Proven experience advising senior leaders with confidence and professional judgement

Comfort operating in ambiguity and simplifying complexity

Strong writing, storytelling and stakeholder management skills

Demonstrated interest in using AI as a competitive advantage in communications

Experience working in a matrixed or professional services environment

A passion for people management and upholding team culture

Skills and attributes for success

A strategic mindset focused on initiating new ideas and stories to elevate the EY brand

10+ years of relevant experience, including at least 3+ years managing a team

Bachelors degree with a Communications or related major; Masters an asset

Deep understanding and proven experience with corporate communications

Best-in-class skills in writing, editing, consulting, influencing, consensus-building and interpersonal communication