Manager - Marketing Transformation & Loyalty

Manager - Marketing Transformation & Loyalty

Location: Toronto

Other locations: Anywhere in Country

Salary: Competitive

Date: Jun 8, 2026

Job description

Requisition ID: 1716331

At EY, were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

We are looking for a visionary leader who will blend business development acumen and marketing and loyalty expertise to drive growth and transformation.

As a Manager in Marketing Transformation & Loyalty, you will play a pivotal role in shaping the future of marketing and loyalty in Canada while delivering client solutions focused on unlocking strategic value and scaling growth. The Manager will lead exciting projects including marketing innovation and AI optimization, Martech, customer strategy and segmentation, brand management, communications, loyalty, customer engagement and partnerships. The Manager will work across all industries including Financial Services and Retail collaborating with global Business Consulting, Studio+ and Marketing leadership to drive impact.

Your key responsibilities

Manage daily operations related to customer interactions, ensuring seamless and positive experiences across all touchpoints

Lead cross-functional teams including day-to-day client relationships, strategy, implementation of service design and process improvement initiatives.

Analyse customer feedback and engagement metrics to identify pain points and opportunities for enhancement and growth

Support the development and execution of transformation programmes, ensuring alignment with client objectives

Collaborate with senior managers and partners to deliver high-quality client outcomes

Establish and monitor KPIs for service and process excellence, reporting on progress and recommending improvements

Applies AI in the flow of work with strong professional judgement - integrates AI into day-to-day delivery while validating outputs, challenging assumptions, and maintaining accountability for quality

Leads responsible and risk-aware use of AI demonstrating sound judgement on data use, confidentiality, and ethical considerations and reinforces this standard practice; escalates risks appropriately and models good practices for teams

Drives structured and creative problem-solving using AI to accelerate analysis, scenario generation, and insight development while maintaining clear linkage to business outcomes

Builds repeatable ways of working with AI developing and sharing prompts, approaches, and tool usage that improve team productivity and consistency in existing data libraries/catalogues

Skills and attributes for success

Strong background in Marketing and Loyalty with expertise across customer strategy, customer experience, Martech, brand development, data and analytics, performance management, communications and partnerships.

Leadership in Retail, Payments and/or Financial Services including Credit Cards, insurance and wealth, ideally s with B2C and B2B experience

Proven experience managing large-scale transformation projects, AI and digital innovation, and omni-channel strategies. Strong leadership, stakeholder management and communication skills.

Passion for collaboration, teaming and partnership along with innovation in Marketing.

Advanced analytical skills, including the ability to interpret complex data and drive actionable insights.

Familiarity with Gen AI, GEO, AEO and Agentic Commerce along with deep experience with digital transformation and CRM tools.