ServiceNow Consultant- Technology Consulting

ServiceNow Consultant- Technology Consulting

Location: Wellington

Other locations: Primary Location Only

Salary: Competitive

Date: 14 Jul 2026

Job description

Requisition ID: 1718063

At EY, were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Nāu te rourou, nāku te rourou, ka ora ai te iwi

With your contribution and my contribution, together we will thrive.

Hei Oranga Iwi | The opportunity

EYs ambition is to be the leading ServiceNow partner in Oceania for AI-enabled business transformation. We help organisations navigate their most complex transformation challenges by combining deep ServiceNow expertise with people and organisational change, business design, and cyber, risk and assurance capabilities.

As a Senior Consultant in our growing ServiceNow practice, youll play a key role in delivering innovative solutions for some of New Zealand and Australias leading organisations. Working across multiple industries and ServiceNow workflows, youll translate business requirements into scalable platform solutions, collaborate with experienced architects and consultants across onshore/offshore delivery team, and contribute to the successful delivery of complex transformation programs.

This role is ideal for someone who enjoys combining technical expertise with client engagement. Youll play a hands-on role in solution delivery, helping clients maximise the value of the ServiceNow platform with opportunities to deepen your ServiceNow expertise and accelerate your consulting career.

This is a hybrid position based in Auckland or Wellington.

Ko Tō Rourou | Your key responsibilities

Design, configure and implement ServiceNow solutions across the full project lifecycle, from requirements gathering and solution design through to build, testing, deployment and hypercare.

Collaborate with clients to understand business requirements and translate them into scalable, supportable and user-centric ServiceNow solutions.

Develop and configure solutions using ServiceNow technologies including JavaScript/Glide scripting, Flow Designer, IntegrationHub, REST/SOAP integrations, UI Builder and Service Portal.

Contribute to solution design and architecture discussions, providing technical expertise and recommendations to architects, functional consultants and delivery leads.

Support platform upgrades, instance health reviews and adherence to ServiceNow leading practices and an out-of-the-box-first approach.

Build trusted relationships with client stakeholders, providing guidance, knowledge transfer and support throughout the delivery lifecycle.

Coach and support junior consultants, graduates and interns, contributing to capability development, knowledge sharing and a culture of continuous learning.

Facilitate training sessions and knowledge transfer activities to help clients maximise the value of their ServiceNow investment.

Stay current with ServiceNow platform innovations, AI capabilities, and industry trends.

Ngā Pūkenga | Skills and attributes for success

Heres our wish list — but dont worry if you dont tick every box. Were interested in your strengths, what you want to learn, and how far you want to go.

4+ years of hands-on experience delivering ServiceNow implementations as a Technical Consultant, Developer, or similar role.

Strong experience configuring the ServiceNow platform, with a solid understanding of core platform fundamentals, including ACLs, business rules, client scripts, update sets, integrations, and data management.