Technical Support Specialist

Technical Support Specialist

Client Support·Full-Time·Argentina

Build your future with Sovos.

If youre seeking a career where innovation meets impact, youve come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, were dedicated to more than just solving compliance challenges -- were committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Dont worry if you dont check all the boxes -- apply anyway! Were focused on hiring the right people, not just the 'right' resume. Its not about what youve done elsewhere; its all about what youre capable of doing here.

The Role

At Sovos, were looking for a Technical Support Specialist to serve as the vital connection between our SaaS platform and the customers who depend on it. Youll resolve escalated technical issues, ensure smooth customer experiences, and help us improve our product through feedback and collaboration.

More specifically, you will:

Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner, troubleshooting software issues by replicating problems, identifying root causes, and implementing solutions.

Document all customer interactions, issues, and resolutions in the support ticketing system, and escalate complex technical problems to appropriate teams when necessary.

Create and maintain knowledge base articles and troubleshooting guides, leveraging AI tools to improve content quality and discoverability.

Provide product training and onboarding assistance to new customers, conducting regular follow-ups to ensure satisfaction with resolutions.

Identify recurring issues and collaborate with product teams on improvement opportunities, staying current with product updates, new features, and technical developments.

Participate in on-call rotations to provide after-hours support when needed.

What You Bring to Sovos

You can troubleshoot complex technical issues in a customer-facing environment, with technical aptitude and the ability to quickly learn new software platforms and technologies.

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users in a patient and empathetic manner, even during high-stress situations.

Problem-solving mindset with strong analytical and diagnostic abilities, and comfort with AI-assisted workflows and tools.

Experience tracking and managing support cases through ticketing systems (we use Jira and Salesforce), along with a basic understanding of web technologies, APIs, and integration concepts.

Able to manage workload independently with the ability to work independently while also collaborating effectively with team members, balancing multiple support cases with varying priorities.

Fluent in English for phone calls and written communication to customers, plus fluency in one of the following: Spanish, Portuguese, or Turkish.

Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.